Built to Support Your Staff, Not Replace Them
Hospitals don’t need another vendor walking in with a “we can do it better” pitch. They need partners who understand how complex care really is, who respect the work their teams do every day, and who can extend their capacity when it’s stretched thin.
As health systems face rising patient complexity, persistent staffing shortages, and the operational pressure created by CMS’s Transforming Episode Accountability Model (TEAM), many leaders feel forced into an impossible tradeoff: either hire more people they can’t find or afford, or push existing staff even closer to burnout. Deacon exists to offer a third option—one rooted in partnership, not replacement.
Improve Capacity and Care
Most hospitals are not looking to outsource the work their teams do so well. They’re looking for ways to support those teams, so they can focus on the highest-value care.
Our patient coordinators and transition coordinators work directly with patients to handle the logistical tasks that can overwhelm internal teams, such as:
- Reviewing instructions and meds so patients know what to do next
- Confirming follow-up appointments are scheduled and transportation is in place
- Checking in on wound care, pain levels, and basic red-flag symptoms
- Coordinating handoffs between hospital, post-acute, and outpatient providers
In many hospitals, this work lands on nurses, case managers, and social workers on top of everything else. It is essential but rarely resourced as its own function, which is why it often happens inconsistently or not at all.
By assigning those tasks to Deacon, hospitals free internal teams to focus on in-hospital care, complex clinical cases, and discharge planning. The result is more realistic workloads and a smoother experience for patients moving through each episode.
A Supplemental, Human-Plus-Technology Model That Fits into Existing Workflows
Once those coordination tasks are off the hospital’s plate, Deacon’s technology provides a clear, connected picture of the entire episode, supplementing the incredible work already happening inside hospitals.
Our AI-powered platform empowers care teams through real-time insights and gives hospitals clear, consistent oversight.
Coordinators document every outreach, question, concern, and next step in one place, creating a running narrative of the patient’s recovery that fits seamlessly into the hospital’s existing workflow. That information is enriched with EHR data, risk profiles, and other inputs so care teams have the right context when decisions are made.
But the real value lies in pairing the technology with an empathetic human touch—not a generic call center.
We provide every patient with 24/7 support—a familiar face invested in their unique recovery journey. Our coordinators are there to hold their hands, explain complex medical speak, and assuage their fears in the middle of the night.
Technology can track vitals and send reminders, but it can’t hear the hesitation in someone’s voice when they say they’re “doing fine.” Our people can—and do.
For hospitals, this combination means better communication across settings, continuity that extends beyond discharge, and real visibility into how patients are doing between visits — without asking internal teams to build that infrastructure themselves.
Partnership Matters More Under TEAM
The TEAM initiative raises expectations for accountability across the full 30-day episode, asking hospitals to maintain quality long after a patient leaves their walls. Yet few have the bandwidth to keep on top of it.
That’s why partnership is essential. TEAM rewards the kind of reliable, proactive support that improves patient outcomes and protects margins. Deacon’s evidence-based care coordination model enables hospitals to meet those expectations through:
- Reduced readmission rates (4% vs. 10–15% national average)
- Improved transitions of care between inpatient and outpatient
- Increased visibility and better reporting via real-time intelligence
The future of specialty care is about creating partnerships that make hospitals more efficient, giving teams the support structure they need to sustain high-quality care across the episode.
If you’re exploring what that kind of partnership could look like in your organization, we’d welcome the conversation.